Terms and Conditions

'English Whips' is a trading name of Mr. D Branch.

This business is carried out primarily over the internet, and is regulated by the Distance Selling Regulations of the Sale of Goods Act under English Law.

Correspondence can be addressed to:

Please note that I do not run an open workshop, and cannot accept casual callers. If I  am working, I am  unlikely to be aware of visitors and you will have a wasted journey!

I can be contacted by telephone on +44 (020) 8647 6314 (between 11.00am and 6.00pm weekdays), and by email: mailroom@whipstore.com. Note that I am usually away from the phone: email is better.

Please read the following terms and conditions before placing an order. They tell you your rights as a customer, and also cover use of the website. Once the order has been confirmed, there is a contract between us; and that contract will be governed by English law.

1. By placing an order you signal your agreement to these terms, and any others displayed on my website or internet auctions, or at events. You also indicate that you are over 18 and authorised to use whatever payment method you choose.

2. Payments: If you order using the payment buttons on the website, you will pay the full price of the whip at the time of the order. If you do not wish to do this, please feel free to email me. Regardless of the way in which you pay, I will send you confirmation of your order by email (or post at your request), with a link to these terms and conditions.

3. Delivery times: If you order a whip that is in stock I will endeavour to despatch it within a week of your payment clearing and, in any case, within 30 days. If I am unable to do so, I will keep you informed of developments and refund your payment in full at your request. To avoid disappointment, if you need a whip by a specific date, please email me for lead-in times. Please note that all lead-in times given are estimates. My health prevents me from guaranteeing specific delivery dates.

4. Cancellations and Refunds: Payments will be refunded in full if you cancel your order (up to 7 days after delivery), or if I supply faulty goods. Refunds will usually be made using the payment method you used in the first place (for example, via Paypal). As long as you contact me within 14 days of receipt, I will be happy to refund your payment or make a different whip to the same value if you decide that the one you have chosen is not the one for you, as long as the first whip is returned in 'as new' condition. To be fair to other customers, for delivery times, this will be treated as if it is a new order. Exception: Other returns and payment policies may apply to online auctions, or goods sold face to face.

5. Whips listed on the 'Whips for Sale' page are finished items, ready to despatch. Unlike whips ordered from most other website, you will receive the whip shown in the photos next to the description. These whips are sold on a first-come, first-served basis, and I try to update the website as soon as one is sold. If you do send payment for one that has just sold, I will refund that payment in full.

6. Whips can be dangerous, and can cause disabling injuries. Poor training practices can also lead to sports injuries such as tendon damage. The information and advice provided in some parts of this site, or in correspondence, is offered in good faith, in the belief that it represents current thinking about good practice with regard to limiting risk. It is your responsibility to develop your own safe practices, and you accept all liability for any loss or damage to persons or property, arising in any way whatsoever from the use of goods supplied by me, or from acting upon information available on my site or provided by me. You agree that, in any case, because any information or advice provided by me is given in good faith, the limit of my liability to you shall be nil.

7. Privacy and Discretion.  All goods are sent out in plain packaging. My trading name is never displayed on the packet, nor is any reference made to the nature of the contents. Exception: When sending goods to certain countries, I am required to complete Customs documentation that briefly describes the goods being sent. If I need to contact you about your order, I will attempt to do so by email first. I do not maintain a database of customer details; and will not add you to a mailing list or send unsolicited promotional emails after our business is concluded. When you visit my website, I gather no information about you via cookies or other software, other than anonymous information provided by my hit counter. Your personal details are never passed on to other businesses except the obvious information that you personally provide to the payment processor when you place an order.

8. No content from this site may be reproduced elsewhere. Selling whips is how I make my living. I will take action to protect that income against any person, website or business that uses my images, text, logo or trading name in any way. I will pursue you in court if I believe that you have profited financially, or have damaged my business from use of my material or designs, either from this website, or published on any other website or in any other media. It isn't very nice to have to do it, but neither is stealing work that has taken hours, days or even weeks to put together. You have been warned!

9. These terms and conditions are reviewed from time to time. If you intend to order from me, please print out a copy for your records. Last review: 1st March 2010

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